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Valogix LLC (the "Company") created this privacy statement
to communicate our commitment to your privacy. This statement details our
current information gathering and sharing practices for www.valogix.com
(the "Website"). Because of improvements we make to the Website, additional
services we may offer through the Website, and changes in laws and technology,
our privacy practices will likely change over time. Therefore, you must review
our privacy statement whenever you use this Website to make sure you understand
our current practices, which are subject to change without notice.
Information Collection & Use The Company collects
information from users of the Website at several different points on the
Website, and uses information in a variety of ways.
Orders, Registration, & Other Information You Provide Through the
WebsiteWe request information from you in connection with the
ordering of products and the registration of products. In connection with these
activities you generally must provide contact information (such as name, email,
and shipping address) and financial information (such as credit card number,
expiration date). This information is used for a variety of purposes, including
billing purposes, to fill your product orders, and for warranty purposes. We
may also collect information when you email someone in the Company. If we have
trouble processing an order, the information may be used to contact you. If
there is an update to a software product that you ordered we may notify you
using such information. We may also collect any other information you enter on
the Website or provide us in any other way.
Promotions & Surveys If you participate in a contest or a
promotion, we may ask for information such as your name, address and phone
number in order to administer the contest and notify the winners. If you
volunteer to participate in an online survey, we may ask for contact
information and possibly additional information such as your interests and
demographics. Supplying this information is strictly voluntary. The information
is used to provide you with a more personalized shopping experience, including
future recommendations and promotions that may be of special interest to you.
You may opt out of receiving this enhanced information if you so choose. Please
see the "Opting-Out" and Updating Information section below.
Cookies, Clear Gifs & Log Files We monitor site traffic
patterns and site usage to better understand our customers and markets and
improve the layout and design of the Website, and for other legitimate business
purposes. In connection with monitoring site activities we may use cookies (a
piece of data stored on a user's computer relating to information about the
user) or clear gifs ( tiny graphics with a unique identifier, similar in
function to cookies, and are used to track the online movements of a user ). We
may also use clear gifs in our HTML-based emails to let us know which emails
have been opened by the recipients.
Some of our business partners may use cookies and clear gifs on the Website.
However, we have no access to or control over these cookies and clear gifs,
once we have given permission for them to set cookies and clear gifs for
advertising. This privacy statement does not cover the use of cookies or clear
gifs by our business partners.
Like most web sites we use log files. This includes internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit pages,
platform type, date/time stamp, and number of clicks to analyze trends,
administer the Website, track user's movement in the aggregate, and gather
broad demographic information for aggregate use. IP addresses, etc. are not
linked to personally identifiable information.
Storage & Use of Information We may store information that
we collect through cookies, log files, clear gifs, registration, other means,
and/or third parties to create a profile of our users. A profile is stored
information that we keep on users that detail their preferences. Consequently,
collected information is tied to the users' personally identifiable information
to provide offers and improve the content of the site for the user, and for
other legitimate business purposes. This profile may be used to tailor a user's
visit to the Website, and to direct pertinent marketing promotions to users. We
do not share profiles with other third parties, except in aggregate form only
(i.e., without personally identifiable information).
Special Offers & Updates We send all new customers a
welcoming email and our letter via U.S. Mail to verify password and username,
and emails confirming orders. Established customers may occasionally receive
information on products, services, and special deals, and/or a newsletter. Out
of respect for the privacy of our users we present the option to not receive
these types of communications. Please see the "Opting-Out" and Updating
Information section below.
Sharing of Information Though we make reasonable efforts to
preserve user privacy, we may disclose personal information under the following
circumstances.
Legal Requirements. We may disclose information when we
reasonably believe that it is required by law or legal process and to protect
and defend the rights and interests of the Company, its affiliates, suppliers,
and/or users.
Third Party Intermediaries. We may use third parties to
provide products and services ordered from the Company through the Website. For
example, we may use an outside shipping company to ship orders, a credit card
processing company to bill users for goods and services, a service company to
provide maintenance and support services, and a promotions company to
administer surveys and contests. These third parties are not allowed to use
personally identifiable information except for the purpose of providing these
services.
Business Transitions. In the event the Company goes through a
business transition, such as a merger, being acquired by another company, or
selling a portion of its assets, users' personal information will, in most
instances, be part of the assets transferred.
Affiliates. The Company may share information with its parent
company, its subsidiaries, and its affiliates.
Sharing of Information Though we make reasonable efforts to
preserve user privacy, we may disclose personal information under the following
circumstances.
Sharing of Information Though we make reasonable efforts to
preserve user privacy, we may disclose personal information under the following
circumstances.
Ownership of Information The Company owns the information
collected on the Website.
"Opting-Out" & Updating Information Our users are given
the opportunity to 'opt-out' of having their information used for certain
purposes, such as receiving promotional materials and newsletters. To view what
activities you can opt-out of, and to opt-out of these activities, please go to
your Valogix customer account on-line, if available or contact Valogix
directly. You can add, correct, or update certain information through your
Valogix customer account. When you update information, we may keep a copy of
the prior version for our records.
Links to Other Websites This Website contains links to other
websites, including co-branded websites that we operate with our business
partners. Please be aware that we are not responsible for the privacy practices
of such other sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every Website that collects
personally identifiable information. This privacy statement applies solely to
information collected by this Website.
Security We strive to securely maintain the data we collect.
The Website contains security measures in place to protect against the loss and
misuse of personally identifiable information that we collect and is under our
control. While we cannot guarantee against any misuse of data, we make
reasonable efforts to prevent any such occurrences.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please
contact us at:
Telephone: 518-450-0309
Fax: 518-580-9843
Technicalsupport@valogix.com
6 Butler Place - Suite 2, Saratoga Springs, NY 12866-2155 USA
www.valogix.com
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