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Services

At Valogix we offer a full compliment of IT services around our state-of-the-art software, including diagnostic, support and professional services.

We can quickly assess your inventory savings opportunity without sacrificing customer satisfaction and identify the savings potential and key areas of improvement to help you save time, money, and effort.

Diagnostic services

Two types of diagnostics are available:

Savings Diagnostics
  • Automotive Dealers
  • Automotive Repair Shops
 Causal Diagnostics
  • Equipment Maintenance
  • Facilities Maintenance

Valogix can assist you to make the improvement process manageable by developing a roadmap for inventory improvement

1. Identify what is causing you to spend more than necessary because of:

  • Inaccurate Data
  • Life cycle issues (e.g. end-of-life or last time buys)
  • Buying practices
  • Lack of or static Reorder point and Reorder Quantity
  • Business policies and rules for setting flexible parameters, for example:
      - Service levels
      - Stocking decisions regarding low volume items (i.e. to stock or not to stock)
  • Planning Effectiveness

2. Improve purchasing practices by creating a roadmap to reduce overstock, excess, and inactive inventory.

Support services

In addition to providing our customers with state-of-the-art software, Valogix is dedicated to providing highly qualified customer support services. Our employees are empowered to resolve issues and answer all questions.

TRAINING

  • Web-based training classes for both new and advanced users
  • White Papers and soon to be available CD training tools

TECHNICAL SUPPORT

  • Technical and customer support - available to our customers Monday through Friday from 8:00 a.m. to 8:00 p.m. EST (additional coverage available upon request)
  • Unlimited e-mail support during normal business hours
  • FAQs

VALOGIX PRODUCTS INSTALLATION SUPPORT
Data Base alignment & initialization for Implementation

  • Technical Service designed to offer assistance in getting your data ready
  • Master Data integration
  • Historical usage/consumption

MAINTENANCE CONTRACTS
Annual or Service Packs

  • Covers software upgrades, modifications, and technical support

Professional Consulting

Valogix professional service consultants specialize in quickly assessing business operations, then making suggestions that will deliver measurable results. Each service engagement is customized to meet a specific customer need. Valogix professional services cover the following core competencies:

  • Customer Relations and Service Operations
    Improve customer service to extend loyalty and enhance profitability
  • Project Management
    Manage key service projects, from implementation of CRM applications to spare and service parts projects
  • Spare Parts Pipeline Management
    Provide in-depth expertise to improve processes, work flows, forecasting, replenishment planning, network deployment, and preventative maintenance